Refund Policy

Eligibility for Refund

You may be eligible for a refund if:

• You request a refund within 14 days of your initial purchase
• You experience technical issues that prevent service use and we cannot resolve them
• You were charged incorrectly due to a billing error
• The service was significantly different from what was advertised

Non-Refundable Situations

Refunds are generally not available for:

• Requests made after 14 days from purchase
• Account termination due to Terms of Service violations
• Partial months of service
• Add-on services or email credits already used
• Renewal charges (please cancel before renewal date)

How to Request a Refund

To request a refund:

1. Email us at billing@doposta.com
2. Include your account email and reason for refund request
3. We will respond within 2 business days
4. Approved refunds are processed within 5-10 business days

Annual Subscriptions

For annual subscriptions, the 14-day money-back guarantee applies from the purchase date. After 14 days, you may cancel but will not receive a refund for unused months. Your service will continue until the end of the billing period.

Cancellation vs. Refund

Cancellation: Stops future billing. You keep access until the end of your current billing period.

Refund: Returns money for charges made. Must meet eligibility criteria above.

Chargebacks

If you file a chargeback with your bank without first contacting us, your account will be suspended. Please contact us first to resolve any billing issues.

Contact Us

For billing questions or refund requests:
Email: billing@doposta.com
Response time: 1-2 business days